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Title
Text copied to clipboard!Follow Up Coordinator
Description
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We are looking for a dedicated and detail-oriented Follow Up Coordinator to join our healthcare team. The Follow Up Coordinator plays a crucial role in ensuring continuity of care by managing patient follow-up appointments, coordinating communication between healthcare providers, patients, and families, and maintaining accurate patient records. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a compassionate approach to patient care.
In this role, you will be responsible for scheduling and confirming patient follow-up appointments, ensuring that patients receive timely and appropriate care. You will collaborate closely with healthcare providers, nurses, administrative staff, and other healthcare professionals to facilitate seamless patient care transitions. Your responsibilities will also include maintaining accurate and up-to-date patient records, tracking patient progress, and ensuring compliance with healthcare regulations and standards.
The Follow Up Coordinator will serve as a primary point of contact for patients and their families, providing clear and compassionate communication regarding appointments, treatment plans, and healthcare instructions. You will be expected to handle patient inquiries professionally and empathetically, addressing concerns promptly and effectively.
Additionally, you will monitor patient attendance and adherence to scheduled appointments, proactively reaching out to patients who miss appointments to reschedule and address any barriers to care. You will also assist in coordinating referrals to specialists and other healthcare services as needed, ensuring that patients receive comprehensive and coordinated care.
The successful candidate will demonstrate strong problem-solving skills, the ability to multitask effectively, and a commitment to providing exceptional patient care. You will be expected to maintain confidentiality and adhere strictly to patient privacy regulations, including HIPAA compliance.
This position requires proficiency in healthcare management software and electronic medical records systems, as well as familiarity with medical terminology and healthcare procedures. You will be expected to participate in ongoing training and professional development opportunities to stay current with best practices and industry standards.
We offer a supportive and collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact on patient care and outcomes. If you are passionate about healthcare coordination, patient advocacy, and improving healthcare delivery, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Schedule and confirm patient follow-up appointments efficiently.
- Coordinate communication between patients, healthcare providers, and administrative staff.
- Maintain accurate and up-to-date patient records and documentation.
- Monitor patient attendance and proactively address missed appointments.
- Assist in coordinating referrals to specialists and other healthcare services.
- Provide compassionate and clear communication to patients and families regarding care plans.
- Ensure compliance with healthcare regulations and patient privacy standards.
- Participate in ongoing training and professional development activities.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree in healthcare administration preferred.
- Minimum of 1-2 years of experience in healthcare coordination or administrative support.
- Proficiency in healthcare management software and electronic medical records systems.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Knowledge of medical terminology and healthcare procedures.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Compassionate and patient-focused approach to care coordination.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with scheduling and coordinating patient appointments?
- How do you handle situations when patients miss their scheduled appointments?
- What strategies do you use to maintain accurate and organized patient records?
- How do you ensure effective communication between patients, families, and healthcare providers?
- Can you provide an example of a challenging situation you faced in patient coordination and how you resolved it?
